Delivery and Returns

Delivery

We offer free delivery throughout the UK which are either signed for or tracked. If your order is more urgent we also offer a next working day delivery for £3.99 per order.

In summary these are the services we offer:

Free delivery - Total order less than 2Kg - Royal Mail - 3 to 5 Working days
Free delivery - Orders above 2Kg - 72 Hour Courier
£3.99 per order - Next working day delivery courier

Do you deliver to International addresses?

We currently do not offer a delivery service outside of the United Kingdom.

When will my goods be dispatched?

All orders place before 1pm Monday to Friday will be dispatched the same day.
Orders placed after 1pm Monday to Thursday will be dispatched the following day.
Orders placed after 1pm on a Friday will be dispatched on the following Monday.
Orders placed on Saturday or Sunday will be dispatched on the following Monday.

Please note orders placed on a Bank Holiday or during a Bank Holiday weekend will be dispatched on the next working day. This is usually on a Tuesday with the exception of Christmas and New Year Bank Holidays.

On the rare occasion we may hold orders if there is a problem and we need to contact you.

Returns

All products offered by Komodosports.co.uk are manufactured to a high standard however if you need to return an item then you first need to contact us.

The best way to contact us is to send an email to info@komodosports.co.uk along with your order number.

How can I return an item?

If you wish to return an item that has been unopened and unused you must contact us within seven days from the purchase date. We will then give you information on how to return the product/s. You will be responsible for returning the item/s at your own expense. We highly recommend using the tracked or signed for service.

For items that are DOA (dead on arrival) or are damaged please contact us within seven days of purchase. For damaged items please also take the time to send an image. In these cases we will ask you to return the product/s and replace them for you.

If you receive an incorrect item please contact us within seven days of the purchase date. Please let us know the product you have received and take the time to send an image. We will do our best to rectify the problem as quickly as possible.

Once you have discussed your return with us by email the address you need to return the product/s to is below. Please include your order number.

Tekbox Ltd
The Granary
Grange Farm Business Park
Woodhurst
Huntingdon
Cambridgeshire
PE28 3BQ
United Kingdom

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